Each appointment is for one patient only, and is scheduled to discuss only one medical issue. If you have more than one medical issue to discuss or if you need longer consultation time, please ask our receptionist so we can book for you a longer appointment.

We are a Bulk Billing Practice, We bulk bill all medical "clinical" consults for patients with a valid Medicare card or DVA card. Some Services can't be bulk billed to Medicare and these will be privately Billed (e.g. Travel Immunisation, Commercial Driver License consults, etc), Our receptionist can advise you of costs of these services.

To discuss your results, you need to make a follow up appointment with the referring GP, 3-7 days after having your pathology or investigations done. It is your responsibility to come to follow up and discuss the results with the doctor.

As part of our commitment to preventive health, patients may receive reminder letters or messages. We also participates in national reminders systems such as the Pap Smear and Immunisation registers. If you do not wish to participate in these reminder systems please notify the reception.

It is the policy of the practice to maintain security of personal health information at all time. A privacy policy information sheet is available, you can request it from our reception staff.

Verbal and/or physical abuse toward our staff is not tolerated and any patient displaying inappropriate behaviour will be asked to leave. Doctors in this practice don’t prescribe S8 medication to new or existing patients without obtaining prior full medical information, specialist recommendations and getting approval from DDU QLD.

Our goal is to provide a quality and professional service in a comfortable and caring environment. Should you have any concerns, suggestions or complaints, please write to us at admin@besthealthmc.com